Terms of Service

Last Updated: April 29, 2025

1. Acceptance of Terms

Welcome to A&C HydroClean. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Your continued use of our website or services after any changes indicates your acceptance of the modified Terms.

2. Services

A&C HydroClean provides exterior cleaning services, including but not limited to:

  • Residential power washing
  • Commercial power washing
  • Roof cleaning
  • Gutter cleaning
  • Deck and fence washing
  • Driveway and sidewalk cleaning

3. Service Appointments and Cancellations

When you schedule a service appointment with us, you agree to:

  • Provide accurate and complete information about your property and service needs
  • Ensure safe and reasonable access to the areas to be serviced
  • Be present or have an authorized representative present if required

Cancellation Policy: If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee of up to 25% of the quoted service price.

We reserve the right to reschedule appointments due to inclement weather, equipment issues, or other unforeseen circumstances. We will make reasonable efforts to notify you promptly of any changes.

4. Payment and Pricing

Payment is due upon completion of services unless otherwise agreed upon in writing. We accept various payment methods, including credit cards, checks, and electronic payments.

Pricing is based on the specific services requested, property size, condition, and accessibility. We will provide you with a quote before beginning any work. Additional charges may apply if:

  • The actual scope of work exceeds what was initially quoted
  • Additional services are requested during the appointment
  • Special equipment or techniques are required
  • Extraordinary circumstances are encountered

5. Service Guarantee and Limitations

We strive to provide high-quality services and customer satisfaction. If you are not completely satisfied with our services, please notify us within 7 days, and we will address your concerns.

However, please note the following limitations:

  • Some stains or damage may be permanent and cannot be completely removed
  • Results may vary based on surface type, age, and condition
  • We are not responsible for pre-existing damage or deterioration
  • Weather conditions may affect results
  • We cannot guarantee the elimination of all algae, mold, or mildew spores

6. Property Access and Preparation

By scheduling our services, you grant us permission to access your property as necessary to perform the requested services. You are responsible for:

  • Securing pets
  • Closing windows and doors
  • Removing or protecting valuable or delicate items
  • Informing us of any special conditions or concerns
  • Providing access to water and electrical outlets if needed

7. Liability and Insurance

A&C HydroClean maintains appropriate insurance coverage for our services. However, our liability is limited to direct damages caused by our negligence and shall not exceed the amount paid for the services.

We are not liable for:

  • Indirect, consequential, or incidental damages
  • Pre-existing property conditions
  • Damage resulting from normal cleaning processes on deteriorated surfaces
  • Acts of God or circumstances beyond our reasonable control

8. Website Use

Our website is provided "as is" and "as available" without warranties of any kind. You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on our or any third party's intellectual property rights
  • Interfere with the operation of our website
  • Attempt to gain unauthorized access to any part of our website
  • Use our website to transmit harmful code or content

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of A&C HydroClean or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

10. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Your County, State], and the decision shall be final and binding.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact Information

If you have any questions about these Terms, please contact us at:

A&C HydroClean

Email: info@achydroclean.com

Phone: (860) 816-4121

Address: Service Areas in Connecticut